Configuration tab

1. Set Configuration Name to a descriptive name for these configuration settings. By default, a configuration named Default Configuration is added and used as the base configuration for all users.

2. Select the Genesys Cloud region used.

Genesys Credentials

Important: Genesys Cloud credentials are necessary for displaying Voice Transcripts during call interactions and configuring queue-based screen pop settings. To retrieve queues from the Genesys Cloud , credentials must be provided.

1. Go to Genesys Cloud Admin.

2. Navigate to Integrations > OAuth.

   Important: Any of the OAuth role selected must have the permission Conversation > Communication > View to view the voice transcripts.

3. Select your organization.

4. Copy the Client ID and Client Secret to the Genesys Credentials field in your Interaction Sync Configuration tab.

5. Click Save.